Soulful Baskets Guarantee and Substitution Policy

Guarantee and Substitution

Here at Soulful Baskets, we are dedicated to customer service and satisfaction! The following is Soulful Baskets Company policy.

Guarantee Policy:

Your satisfaction is our highest priority! If the baskets arrive damaged in any way we will replace it immediately or we will issue you a credit, which can be used at a later date. Since all of our baskets are insured, we will require proof of the damage, in order to submit to the shipping carrier for coverage.

Substitution Policy:

Soulful Baskets reserves the right if a particular item is out of stock to substitute that item with an item of equal or higher value.

 

Godiva Gift Basket Shipping:

Our Godiva Baskets are unavailable for Expedited Shipping Services. These baskets ship directly from Godiva through our sister company, YourMark Promotional Products, and are not available for same day delivery. For more Godiva options check out our website www.yourmarkpromo.com

 

Overnight Shipping Policy:

If you request overnight shipping, by either email, phone, or by selecting overnight shipping at checkout, you are Authorizing Soulful Baskets to charge you an overnight fee, of an additional $40.00 for this service. (Example: Your Gift Basket is $99.99, shipping is $13.95, and tax is $6.84; your Order Total would be $120.78. If you request overnight shipping, your final Order Total would be $160.78)